- The PayID details I used do not match the cashier
- Use the phone number currently shown in your SPACEMAN369 cashier for that deposit route. If you already paid different details, contact Live Chat with the payment information available to you before making another transfer.
- I used different bank or account details
- Contact Live Chat with the payment details and amount you used before making another transfer. The current cashier details should be used for the selected deposit route.
- I am not sure which route to pick
- PayID uses the phone-number identifier shown in the cashier. Bank Transfer uses the current bank details and offers Online Transfer, CDM and ATM as transfer-method options. Choose the route shown in your cashier that matches how you intend to make the payment.
- Transfer made, balance not updated
- Check the amount, payment route and own-name account details you used, then contact Live Chat with the deposit information available to you for account-specific review.
- My deposit did not trigger a bonus
- Bonuses are claimed from the promotion card, not the cashier. Check the card's qualifying amount and claim limit in Bonus Terms, then claim on Current Promotions.
- I want to take money out
- That is the withdrawal side: AUD50 minimum per request, up to three requests a day, own-name account. The process is on the Withdrawal page.
Where the cashier's exact behaviour is not confirmed, the fix says "go to live chat" instead of guessing. Account-specific deposits are resolved at https://spaceman369.live/chatroom/.